Help & support
How can we help?
Questions about your account, your study plan or a subscription? Write to us — a person reads every message.
Contact support
Email support@sansagroup.eu. Tell us the email address you use for FluxStudy and, if something went wrong, what you were doing and on which device (iPhone app or web browser).
Email supportResponse time
We reply within 2 business days, usually sooner. Reports of abusive content or users are reviewed within 24 hours.
FluxStudy is made by Sansavision, a division of Sansa Group AB, Gothenburg, Sweden.
Frequently asked questions
I didn't get my sign-in code or link
Codes and links expire after 5 minutes. Check your spam or promotions folder, make sure the address is spelled correctly, and wait a minute before asking for a new code — each new code replaces the previous one. Still nothing? Email us from the address you sign in with.
How do I delete my account?
In the iPhone app: open Settings and choose Delete account. On the web: go to Settings → Account → Delete account. Deletion is immediate and can't be undone, so export anything you want to keep first. Deleting your account doesn't cancel a subscription bought through Apple — cancel that in your Apple Account settings.
How do I get a copy of my data?
On the web, go to Settings → Account and choose to export your data. You get a ZIP file with your notes, flashcards, plans, uploads and account records.
How do I manage or cancel my subscription?
It depends on where you bought it. Subscriptions bought in the FluxStudy iPhone app are billed by Apple: manage or cancel them in your Apple Account settings (Settings → your name → Subscriptions). Subscriptions bought on fluxstudy.com are managed in the billing portal under Plans & billing on the web.
How do I report content or block someone?
Use Report on a shared note, a class, a course pack or a study buddy to tell us about content or behaviour that breaks our rules. Use Block on a study buddy, a person you share notes with or a class member to stop them inviting, cheering or sharing with you. You can see and undo blocks in Settings → Security.
How do you handle my data?
Our Privacy Policy explains what we collect, why, where it's processed and your rights, including how to access, correct or delete your data.
Policies