Terms of Service

You must be at least 18 years old to create an account and use FluxStudy. By signing up you confirm that you are. Your account is personal to you: please don’t share it or create accounts for other people.

FluxStudy doesn’t use passwords. To sign in, you enter your email address and we send you either:

• a sign-in link that works once and expires after 5 minutes, or
• a 6-digit code that expires after 5 minutes and allows up to 5 attempts.

A quick human check (Cloudflare Turnstile) protects this step from bots. Once you’re signed in, your browser stays signed in for up to 30 days, and this renews while you keep using FluxStudy.

Anyone who can read your email can sign in to your account, so keep your email account secure. Sign out on shared devices. Tell us straight away at support@fluxstudy.com if you think someone else has accessed your account.

When using FluxStudy, you agree not to:

• upload content you don’t have the right to use, or that is unlawful, harmful, hateful or infringes someone else’s rights;
• upload malware, or try to break into, overload, probe or disrupt the service or other people’s accounts;
• try to trick the AI into revealing other people’s data, or into ignoring its safety rules. This includes hiding instructions in uploaded files;
• get around plan allowances, rate limits or security measures, or resell access to FluxStudy;
• scrape or bulk-download the service by automated means, except for the export tools we provide;
• use FluxStudy to break your school’s or exam board’s rules. For example, don’t use it during an exam where outside help isn’t allowed. You’re responsible for following academic integrity rules.

You own what you put into FluxStudy: your notes, files, answers and plans. You also keep whatever rights you have in what FluxStudy generates for you from your content, such as flashcards, questions and study images.

To run the service, you give us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process and display your content. This includes sending it to the AI and infrastructure providers named in our Privacy Policy. We use this licence only to provide FluxStudy to you, keep it secure and meet legal obligations. It ends when you delete the content or your account, except for anything we must keep by law. We don’t use your private content to train AI models.

You’re responsible for having the right to upload what you upload. Course materials are often copyrighted: using them for your own private study is one thing, sharing or publishing them is another.

If you think an item is wrong, use the report option. A reported item is paused so it doesn’t affect your progress while we look at it.

Our Privacy Policy explains how we handle your personal data. It is part of what you accept when you sign in or use FluxStudy.

Your data may be stored and processed on servers worldwide by the vendors we use for hosting, payments, AI and email, including outside the EU/EEA and the UK. Where the law requires it, these vendors rely on recognised safeguards such as the EU Standard Contractual Clauses or the EU–US Data Privacy Framework. If you don’t agree to this, you must not use FluxStudy. Nothing in these terms limits your rights under data-protection law, described on our GDPR page.

Nova and FluxStudy’s AI features help you plan, practise and understand your material. They are software, not a human tutor. Please keep these limits in mind:

• AI can be wrong. Explanations, answer keys, generated questions and gradings can contain mistakes, even when they cite your own materials. Check anything important against your course materials or your teacher.
• Not a substitute for teachers, official course guidance, or professional advice. That includes medical, legal, financial or mental-health advice.
• Scores are not grades. Practice scores, mock exam results, streaks, XP and progress states are study aids. They are not official grades, and they don’t predict whether you will pass an exam.
• Plans are suggestions. A study plan is built from the dates and availability you give us. It’s your decision how you study, and you should confirm important deadlines with your institution.

FluxStudy is a study aid. We work hard to make it genuinely useful, but we provide it “as is” and “as available”, without any promise or guarantee of results.

We do not guarantee that using FluxStudy will lead to any particular outcome, including:

• passing an exam, test, course or certification;
• achieving a particular grade, score or ranking;
• admission to a programme, school or job;
• that study plans, practice questions, mock exams, progress signals or AI explanations are complete, correct or suitable for your course or exam.

Exam results depend on many things outside our control, including how and how much you study, your course materials and teachers, and the exam itself. You remain responsible for your own studies, for checking important information (such as exam dates, syllabus requirements and answers) against your official course materials, and for how you use FluxStudy.

To the extent permitted by law, we are not responsible if you do not pass an exam or do not reach a result you hoped for, and we are not liable for losses connected to exam or study outcomes, such as re-sit or re-registration fees, delayed studies, lost opportunities or lost income.

This section does not limit any rights you have as a consumer under Swedish or EU law (for example if the service does not work as described), and it does not limit our liability for intentional or grossly negligent conduct or for anything else that cannot legally be limited. See also Our responsibility to you.

Plans

FluxStudy offers a Free plan and two paid plans, Pro Student and Coach+, billed monthly or yearly. Current prices, what each plan includes and the monthly allowances (for example AI coaching turns, document pages and images) are shown on our pricing page. The full price, including any applicable tax, is shown before you pay.

Payment through Stripe

Payments are processed by Stripe. Our checkout uses Stripe Managed Payments. Where it applies, Stripe sells the subscription to you as merchant of record and handles payment, tax and receipts. Stripe’s own terms then also apply to the purchase. We never see or store your full card details.

Renewal

Paid plans renew automatically at the end of each monthly or yearly period, at the price shown when you subscribed. If we change the price, we’ll tell you in advance, and you can cancel before the new price applies. Allowances reset on the renewal date shown in the app.

Cancelling

You can cancel at any time from the pricing page (“Current plan · manage”) or by contacting us. Your paid features continue until the end of the period you’ve paid for, after which your account moves to the Free plan. Moving to Free never deletes your content. Anything over the Free limits stays readable and exportable; only new AI or other metered work is limited.

Refunds

Apart from your right of withdrawal (below) and your rights under consumer law, payments for periods already started are not refundable. If we end your subscription for reasons that are not your fault, we’ll refund any prepaid amount for the unused period.

If you’re a consumer in the EU or EEA, you have the right to withdraw from a paid subscription within 14 days of buying it, without giving a reason.

FluxStudy is a digital service that starts as soon as you subscribe. If you ask for your paid plan to start straight away during the 14 days and then withdraw, you may have to pay a proportionate amount for the service provided up to that point. Where the law allows, the right of withdrawal ends once the service has been fully provided with your express consent and your acknowledgement that you would lose the right.

To withdraw, send a clear statement to support@fluxstudy.com (for example: “I withdraw from my FluxStudy subscription”), including the email address on your account. You may also use the EU model withdrawal form. We, or Stripe as merchant of record, will refund what’s due within 14 days of receiving your withdrawal, using the same payment method.

We work to keep FluxStudy available and to improve it, but there may be interruptions for maintenance or reasons beyond our control. AI features depend on outside providers and can be temporarily limited. When that happens, we say so in the app, and your saved materials, manual planning and review keep working. We may change or remove features. If a change significantly reduces what a paid plan includes, we will tell you in advance, and you can cancel and get a refund for the unused period.

You can stop using FluxStudy and delete your account at any time from Settings. Export anything you want to keep first. Deletion takes effect immediately and can’t be undone. Our Privacy Policy explains what is deleted and what is kept.

We may suspend or close your account if you seriously or repeatedly break these terms, if the law requires it, or to protect other users or the service. Where it’s reasonable, we’ll warn you first and give you a chance to export your content. If you believe we got it wrong, contact us.

We provide FluxStudy with reasonable care and skill. If you’re a consumer, you have legal rights under Swedish and EU consumer law, for example if the service doesn’t work as described. Nothing in these terms limits those rights.

Apart from those rights, FluxStudy is provided “as is”. We don’t promise that it will be error-free or uninterrupted, that AI output will be accurate, or that using FluxStudy will lead to any particular exam result (see No guarantee of results).

Where the law allows, we are not liable for indirect or consequential losses, or for losses caused by your breach of these terms. Our total liability to you is limited to the amount you paid us in the 12 months before the claim, or SEK 1,000 if you use the Free plan. We do not limit or exclude liability for death or personal injury caused by negligence, for fraud, for intentional or grossly negligent conduct, or for anything else that cannot be limited by law.

We may update these terms, for example when we add features or the law changes. We’ll change the “last updated” date. If a change is significant, we’ll tell you in the app or by email before it takes effect. If you don’t agree, you can cancel and delete your account before the change applies. If you keep using FluxStudy after that, the updated terms apply.

These terms are governed by Swedish law. If you’re a consumer living in the EU or EEA, you also keep the protection of the mandatory consumer laws of your country, and you can bring a claim in your local courts.

If something goes wrong, please contact us first; we want to put it right. Consumers can also take a dispute to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, arn.se (opens in a new tab)) or to the courts of Sweden.